Return & Refund Policy
Y.S. Eco Bee Farms is committed to offering a friendly, smooth, and worry-free return and refund experience for all wholesale and retail partners. Our goal is to ensure 100% satisfaction, and if anything goes wrong, our team resolves issues quickly, professionally, and with complete transparency.
Customer-Friendly Guarantee
- We stand behind every product we ship.
- If you face any issue at all, we will replace or refund your order—no complications.
- Your satisfaction and long-term partnership matter the most.
1. Eligible Return Conditions
- Damaged items upon arrival
- Incorrect items or wrong quantity
- Manufacturing defects
- Leakage, breakage, or packaging issues
- Missing items in shipment
2. Reporting Window
- All issues must be reported within 7 days of delivery.
- Quick reporting helps us resolve problems faster.
3. Simple Proof Requirements
- Clear photos or videos of the issue
- Order number or invoice reference
- Short explanation of the problem
4. Fast Resolution Promise
- Full refund, free replacement, or store credit—your choice.
- Resolution provided within 24–48 hours after review.
5. Wholesale Return Terms
- Returns are accepted only for damaged, defective, or incorrect items.
- No returns for overstock, unsold inventory, or buyer mistakes.
- We always try to accommodate partners with fairness.
6. Refund Processing Time
- ACH refunds: 2–5 business days.
- Wire transfer refunds: 1–2 business days.
- Replacements ship out immediately after approval.
7. Lost or Missing Shipments
- If a carrier confirms a package is lost, we issue full compensation.
- No extra cost to the customer.
8. Our Friendly Promise
If your order has any problem, even a small issue, just let us know—we will fix it, replace it, or refund it. We aim to make your experience smooth, supportive, and stress-free.
