Return & Refund Policy

Return & Refund Policy

Y.S. Eco Bee Farms is committed to offering a friendly, smooth, and worry-free return and refund experience for all wholesale and retail partners. Our goal is to ensure 100% satisfaction, and if anything goes wrong, our team resolves issues quickly, professionally, and with complete transparency.

Customer-Friendly Guarantee

  • We stand behind every product we ship.

  • If you face any issue at all, we will replace or refund your order—no complications.

  • Your satisfaction and long-term partnership matter the most.

1. Eligible Return Conditions

  • Damaged items upon arrival

  • Incorrect items or wrong quantity

  • Manufacturing defects

  • Leakage, breakage, or packaging issues

  • Missing items in shipment

2. Reporting Window

  • All issues must be reported within 7 days of delivery.

  • Quick reporting helps us resolve problems faster.

3. Simple Proof Requirements

  • Clear photos or videos of the issue

  • Order number or invoice reference

  • Short explanation of the problem

4. Fast Resolution Promise

  • Full refund, free replacement, or store credit—your choice.

  • Resolution provided within 24–48 hours after review.

5. Wholesale Return Terms

  • Returns are accepted only for damaged, defective, or incorrect items.

  • No returns for overstock, unsold inventory, or buyer mistakes.

  • We always try to accommodate partners with fairness.

6. Refund Processing Time

  • ACH refunds: 2–5 business days

  • Wire transfer refunds: 1–3 business days

  • Replacements ship out immediately after approval.

7. Lost or Missing Shipments

  • If a carrier confirms a package is lost, we issue full compensation.

  • No extra cost to the customer.

8. Our Friendly Promise

If your order has any problem, even a small issue, just let us know— we will fix it, replace it, or refund it.
We aim to make your experience smooth, supportive, and stress-free.